Shipping Information

DELIVERY CONDITIONS – ChicMontreal

At ChicMontreal , we're committed to providing you with a simple, seamless, and stress-free shopping experience. From ordering to delivery, we ensure you're informed and satisfied every step of the way.

HOW TO ORDER?

Placing an order on ChicMontreal is quick and easy:

  1. Choose your product
    Go to the desired product page, select the correct size, color or variant, then click “Add to Cart” .

  2. Check your cart
    Once you have added your items, click "Proceed to Checkout" . Fill in your shipping information accurately to ensure smooth processing of your order.

  3. Choose your payment method
    We offer several secure payment options (SSL encryption) :

    • Credit card (Visa, Mastercard, AMEX)

    • PayPal

    • Shop Pay

  4. Finalize your order
    After selecting your payment method, click on "Complete Order" . You will be redirected to a secure page to complete your payment.
    If you have any concerns, our customer service is always there to help you.

PROCESSING TIME

Orders are generally processed within 1 to 3 business days .

  • Orders placed during the week are processed the following business day.

  • Those placed on weekends or Friday evenings may require additional time.

Once your order has been shipped, you will receive a confirmation email with a tracking number to track your package in real time.

SHIPPING YOUR ORDER

Our orders are shipped from our international logistics center.
The average delivery time in Canada is 3 to 8 business days , depending on your location.

We make every effort to ensure your order reaches you as quickly as possible. During periods of high demand or exceptional circumstances, slight delays may occur—we thank you in advance for your understanding.

FREE DELIVERY

At ChicMontreal , delivery is always free , with no minimum purchase amount.
No matter how many items you order, you don't pay any shipping costs .

DEADLINES & EXCEPTIONAL CIRCUMSTANCES

Delays may occur due to exceptional situations (e.g. high volumes, world events, transportation issues).
In this case, we undertake to inform you and ship your order as quickly as possible.

If you require priority shipping or have urgent needs, please contact us - we will find the best solution for you.

ORDER TRACKING AND CANCELLATION

You can track and manage your order via our “Track My Order” page.
Since orders are automatically processed, cancellation is only possible before shipment . After shipment, you can make a return according to our return policy .

CUSTOMER SERVICE – WE ARE HERE FOR YOU

A question about your order? A special need?
Our team is at your disposal:

📧 support@chicmontreal.com

We are committed to responding to your requests as quickly as possible to ensure a smooth and enjoyable shopping experience.

At ChicMontreal , your satisfaction is our priority . We make every effort to deliver your orders quickly, securely, and with the utmost transparency.